This policy explains how cancellations and refunds are handled for ClinicOS subscription plans.
1. Cancellations
- You can cancel your subscription anytime from Dashboard → Billing.
- Cancellation stops future auto-pay charges. Your plan remains active until the end of the current billing cycle.
- After the cycle ends, your account moves to the Free tier. Your data is preserved.
2. Refunds
- Monthly plans: non-refundable. You continue to have access until the end of the paid month.
- Yearly plans: refundable on a pro-rata basis within the first 14 days of purchase, minus payment-gateway fees.
- Add-ons and consumables (SMS credits, WhatsApp messages, storage top-ups): non-refundable once consumed.
3. When refunds are issued
We will issue a refund at our discretion when:
- You were charged in error due to a technical issue.
- A duplicate charge was made for the same billing cycle.
- A material feature was unavailable for a prolonged period and we cannot restore it in reasonable time.
4. Not eligible
Refunds are not available for:
- Change of mind after the 14-day yearly window.
- Failure to cancel before auto-pay renewed.
- Suspension due to violation of the Terms of Service.
5. How to request a refund
Email support@clinicos.app from the email address on your account with:
- Your clinic name.
- The transaction ID (visible on your invoice).
- The reason for the refund request.
We respond within 3 business days. Approved refunds are issued to the original payment method within 7–10 business days depending on your bank.
6. Chargebacks
If you dispute a charge with your bank without contacting us first, your account may be suspended while we investigate. Please email us before raising a chargeback — most issues can be resolved quickly.
7. Contact
For any billing question: support@clinicos.app.